With the free use of "SMA SMART CONNECTED," you can still ensure that the error events of your SMA inverters will be sent directly to the SMA Contact Center or to the installer. SMA has decided to extend the activation period of SMA SMART CONNECTED to two years after commissioning giving you the opportunity to use SMA SMART CONNECTED for this period.
All you have to do is activate SMA SMART CONNECTED in your Sunny Portal. Instructions for activation can be found here:
SMA Smart Connected is a free and automatic inverter monitoring service. Developed specially for PV system operators and installers, it secures long-term investment and trust in solar energy. During service calls, we quickly identify the correct fault diagnosis. This allows installers to provide targeted customer service for the device, in turn saving valuable working time, cutting analysis costs and minimizing system downtime. SMA Smart Connected gives installers and PV system operators round-the-clock peace of mind.
Offer efficient service and benefit from cost advantages
Benefit from a globally unique inverter service package and enjoy maximum system availability
When registering the system in Sunny Portal, the installer activates SMA Smart Connected and so starts automatic inverter monitoring by SMA. Activation can take place within 90 days of inverter commissioning.
If an inverter or component needs to be replaced, SMA will automatically ship the appropriate product within the delivery period agreed upon after a fault has been diagnosed. Thanks to early notification, the PV system operator and installer can quickly arrange an appointment for replacing the inverter or affected component as soon as possible.
SMA checks the inverter for operational anomalies automatically and around the clock. PV system operators and installers alike benefit here from SMA’s many years of experience.
PV system operators can claim compensation from SMA if the replacement device or components are not shipped within the time period agreed upon.
Once a fault has been diagnosed and analyzed, SMA informs the PV system operator and installer immediately by email. This ensures that everyone involved is properly prepared for the troubleshooting process, guaranteeing minimum downtime and reducing the amount of work and costs.
Thanks to SMA Smart Connected, extended periods of downtime that might otherwise go unnoticed are a thing of the past — a real win-win situation for PV system operators and installers alike. Automatic, quick and professional.
|Days until fault detection||30*||1|
|Days until regular operation||7**||5|
|Travel by installer||2**||1|
|Lost feed-in energy||466,2 kWh
(37 days x 12,6 kWh/day)
(6 days x 12,6 kWh/day)
|Lost feed-in tariff||55,01 €
(466,2 kWh x 0.118€/kWh)
(75,6 kWh x 0,118€/kWh)
|Increased purchased electricity||199,8 kWh
(37 days x 5,4 kWh/day)
(6 days x 5,4 kWh/day)
|Additional costs due to purchased electricity||58,94 €
(199,8 kWh x 0.295€/kWh)
(32,4 kWh x 0.295€/kWh)
|Additional costs due to system downtime||113,99 €||18,48 €|
|Total savings thanks to Smart Connected||95,51 €|
* The inverter will not start up due to a disturbance on the first day of the billing period. The increased electricity bill alerts the PV system owner to the disturbance only after 30 days.
** The installer must drive to the PV system to identify the cause of the disturbance. The PV system can be repaired only during the second visit with the replacement device procured in the meantime.
The example shown here is for illustrative purposes only and it is based on the assumptions outlined. Changes to these assumptions would change the projected outcome.
|Days until inverter failure detected||30*||1|
|Days until restored operation||7**||5|
|Installer trips to site||2**||1|
|Lost solarPV energy||703 kWh
(37 days x 19 kWh/day)
(6 days x 19 kWh/day)
|Income loss from lost solarPV energy||$ 105
(703 kWh x 0.15 $/kWh)
(114 kWh x 0.15 $/kWh)
|Total savings through SMA Smart Connected||$ 88|
* The inverter failure gets detected after 30 days.
** The troubleshooting information of SMA Smart Connected saves one installer trip and thereby 2 days until the restored operation.