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Service & Support

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Stay up-to-date with the latest manuals and documents.

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FAQ & Support - Answers to frequently asked questions.

FAQ & Support

Answers to frequently asked questions.

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Warranty extension - Secure your PV system for the long term today.

Warranty extension

Secure your PV system for the long term today.

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Contact - Use our contact form for technical support.

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Use our contact form for technical support.

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SMA Services

SMA offers you the perfect services to reap the benefits of your PV system over its entire service life. Secure your PV system now using an extended warranty or improve your yields through regular maintenance or through the complete PV system management (Operations & Maintenance).

SMA offers comprehensive warranty service for residential PV systems.

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SMA offers comprehensive warranty service for residential PV systems.

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SMA provides individual service solutions for commercial systems, PV power plants and independent power supply.

Commercial systems and power plants

SMA provides individual service solutions for commercial systems, PV power plants and independent power supply.

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Authorized Service Partner Network

With many emerging markets the PV market is far more fragmented than before. We ensure a stable authorized service partner network to serve our customers in the following non-SMA countries.

Tirathai

Tirathai E & S Co., Ltd.
516/1 Moo 4, Bangpoo Industrial Estate
Sukhumvit Road, T. Praksa, A. Muang
Samutprakarn 10280

Tel.: +66 (0)63 1799886
Mail: sma.trtens@gmail.com

Learn more

Solar Power Engineering (SPE)

Solar Power Engineering Company Limited
1 Capital Work Place Building, 10th Floor,
Soi Jamjan Klongton Nua Sub-District,
Wattana, Bangkok Thailand 10110

Tel.: 66 2059 8220
Mail: smaservice@spe.co.th

Learn more

Koennen

Koennen Technology Sdn Bhd
29 Jalan 6/89B Kawasan Perindustrian Trisegi
Off Jalan Sungai Besi
57100 Kuala Lumpur, Malaysia

Tel.: 60 3 7972 1468
Mail: support@koennen.my

Enerone

Enerone Technology Co., Ltd.
13th FL, 560, Eonju-ro, Gangnam-gu
Seoul, 06144, Korea

Tel.: 82 2 520 2666
Mail: Service@enerone.energy

Hengs

Hengs Technology Co., LTD
No.168, Yongkehuan Rd.,
Yongkang Dist., Tainan City 71041, Taiwan (R.O.C.)

Tel.: 0800 062 202
Mail: t.sma@hengs.com

Learn more

Scube Technologies Ltd.

(Service Provider)

Scube Technologies Ltd.
Liliy Arcade, 74 Mirpur Road
Dhanmondi, Dhaka-1205
Bangladesh

Tel.: 880 1713 477810
Mail: service-sma@scube.com.bd

Learn more

SJ Solar + Storage

SJ Solar + Storage
1 8 Boon Lay Way #06-107
Trade Hub 21
Singapore 609966

Tel.: 65 6515 4780
Mail: service@sjsolarstorage.com

Aiswei

Aiswei New Energy Tchnology (Jiangsu) Co., Ltd
No. 198 Xiangyang Road, Suzhou, 215011, P.R. China

Tel.: 86 4008019996
Mail: service.china@aiswei-tech.com

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Aktor Facility Management

Ermou 25
14564 Kifisia
06 Attiki
Greece

Tel.: +30 210 818 4550
Mail: sma-service@ellaktor.com

Learn more

Al Rowwad

V & Radio Street
11141 Amman
Jordan

Tel.: +971 2 234 6177
Mail: service@sma-me.com

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Terms a.s.

TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika

Tel.: +420 387 685 111
Mail: sma@terms.eu

Learn more

Terms a.s.

TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika

Tel.: +420 387 685 111
Mail: sma@terms.eu

Learn more

Terms a.s.

TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika

Tel.: +420 387 685 111
Mail: sma@terms.eu

Learn more

Terms a.s.

TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika

Tel.: +48 123 966 320
Mail: sma@terms.eu

Learn more

Renovatio Asset Management

Nordului Street, No. 62D
sector 1, Bucharest
Romania

Tel.: (+)40318053636
Mail: service@renovatiosolar.ro

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Renovatio Asset Management

Nordului Street, No. 62D
sector 1, Bucharest
Romania

Tel.: (+)359879263733
Mail: service@renovatiosolar.ro

Learn more

Ledico Green Energie

Lazrov, POB 17091 31
75654 Rishon Lezion
Israel

Tel.: +972 39630081
Mail: greenenergy@ledico.com

Learn more

Dekom Telekomünikasyon Ve Servis

Ilkbahar Mah. 620.Sk No:4
06550 Cankaya (Ankara)
Turkey

Tel.: +90 242 243 0605
Mail: service@sma.com.tr

Learn more

FF SOLAR Energias Renováveis Lda.

Zona Industrial da Feiteirinha Lt. 1
8670-440 Aljezur
Portugal

Tel.: +351 282 094 779
Mail: sma-service-portugal@ffsolar.com

Learn more

OLC Energy Services

Fidel Castro St 23-33
Windhoek
Namibia

Tel.: +264 (0)61-207 5404
Mail: Beaulah.Gabriel@ol.na

Ideatek

R. Tapajós, 543 - Barcelona
São Caetano do Sul - SP, 09551-230

Tel.: +55 (11) 2376-3387
Tel.: +55 (11) 4861-2291
Mail: Service@SMA-Brazil.com

Exel Solar

Periférico Norte KM 26.5 No. 14205
Colonia Santa Gertrudis Copó. Mérida
Yucatán, México 97305.

Tel.: +01 800 762 3935
Mail: Service@sma-mexico.com

SJ Solar SriLanka

SJ Solar SriLanka
12G 1st Ln
Boralesgamuwa
Sri Lanka

Tel.: 94 76 0920878
Mail: dinesh@sjsolar.com.sg

ESI Philippines Transformer Service Corp.

ESI Philippines Transformer Service Corp.
95 Lodlod Avenue, Brgv, Aya, San Jose,
Batangas,
Philippines

Email: Contact_sma@esiphilippines.com
Phone: +639171292226

Solarhive Pte Ltd

(Service Provider)

Beverly Hills, H # 98/B (3rd Floor), Block-CESA, Gulshan Avenue, Dhaka 1212
Bangladesh

Phone: +880 1816 425232
Mail: sales@solarhive.com.sg

PT Biana Daya Nusantara

Jl. RungkutIndustri III/ 56, Surabaya 60293
Indonesia

Phone: +62 31 99847565
Mail: service_sma@bianadaya.com

SNE Vietnam

SNE Vietnam

No.29, Lane 14,
Hamlet 1 Ta Thanh Oai Cummune
Thanh Tri district
Hanoi 10000
Viet Nam

Tel.: 84 931 123 000
Mail: sma-vietnam@infras.com

Tirathai E & S Co., Ltd.
516/1 Moo 4, Bangpoo Industrial Estate
Sukhumvit Road, T. Praksa, A. Muang
Samutprakarn 10280

Tel.: +66 (0)63 1799886
Mail: sma.trtens@gmail.com

Learn more

Solar Power Engineering Company Limited
1 Capital Work Place Building, 10th Floor,
Soi Jamjan Klongton Nua Sub-District,
Wattana, Bangkok Thailand 10110

Tel.: 66 2059 8220
Mail: smaservice@spe.co.th

Learn more

Koennen Technology Sdn Bhd
29 Jalan 6/89B Kawasan Perindustrian Trisegi
Off Jalan Sungai Besi
57100 Kuala Lumpur, Malaysia

Tel.: 60 3 7972 1468
Mail: support@koennen.my

Enerone Technology Co., Ltd.
13th FL, 560, Eonju-ro, Gangnam-gu
Seoul, 06144, Korea

Tel.: 82 2 520 2666
Mail: Service@enerone.energy

Hengs Technology Co., LTD
No.168, Yongkehuan Rd.,
Yongkang Dist., Tainan City 71041, Taiwan (R.O.C.)

Tel.: 0800 062 202
Mail: t.sma@hengs.com

Learn more

(Service Provider)

Scube Technologies Ltd.
Liliy Arcade, 74 Mirpur Road
Dhanmondi, Dhaka-1205
Bangladesh

Tel.: 880 1713 477810
Mail: service-sma@scube.com.bd

Learn more

SJ Solar + Storage
1 8 Boon Lay Way #06-107
Trade Hub 21
Singapore 609966

Tel.: 65 6515 4780
Mail: service@sjsolarstorage.com

Aiswei New Energy Tchnology (Jiangsu) Co., Ltd
No. 198 Xiangyang Road, Suzhou, 215011, P.R. China

Tel.: 86 4008019996
Mail: service.china@aiswei-tech.com

Learn more

Ermou 25
14564 Kifisia
06 Attiki
Greece

Tel.: +30 210 818 4550
Mail: sma-service@ellaktor.com

Learn more

V & Radio Street
11141 Amman
Jordan

Tel.: +971 2 234 6177
Mail: service@sma-me.com

Learn more

TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika

Tel.: +420 387 685 111
Mail: sma@terms.eu

Learn more

TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika

Tel.: +420 387 685 111
Mail: sma@terms.eu

Learn more

TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika

Tel.: +420 387 685 111
Mail: sma@terms.eu

Learn more

TERMS a.s.
Planá 67, 370 01 České Budějovice
Česká republika

Tel.: +48 123 966 320
Mail: sma@terms.eu

Learn more

Nordului Street, No. 62D
sector 1, Bucharest
Romania

Tel.: (+)40318053636
Mail: service@renovatiosolar.ro

Learn more

Nordului Street, No. 62D
sector 1, Bucharest
Romania

Tel.: (+)359879263733
Mail: service@renovatiosolar.ro

Learn more

Lazrov, POB 17091 31
75654 Rishon Lezion
Israel

Tel.: +972 39630081
Mail: greenenergy@ledico.com

Learn more

Ilkbahar Mah. 620.Sk No:4
06550 Cankaya (Ankara)
Turkey

Tel.: +90 242 243 0605
Mail: service@sma.com.tr

Learn more

Zona Industrial da Feiteirinha Lt. 1
8670-440 Aljezur
Portugal

Tel.: +351 282 094 779
Mail: sma-service-portugal@ffsolar.com

Learn more

Fidel Castro St 23-33
Windhoek
Namibia

Tel.: +264 (0)61-207 5404
Mail: Beaulah.Gabriel@ol.na

R. Tapajós, 543 - Barcelona
São Caetano do Sul - SP, 09551-230

Tel.: +55 (11) 2376-3387
Tel.: +55 (11) 4861-2291
Mail: Service@SMA-Brazil.com

Periférico Norte KM 26.5 No. 14205
Colonia Santa Gertrudis Copó. Mérida
Yucatán, México 97305.

Tel.: +01 800 762 3935
Mail: Service@sma-mexico.com

SJ Solar SriLanka
12G 1st Ln
Boralesgamuwa
Sri Lanka

Tel.: 94 76 0920878
Mail: dinesh@sjsolar.com.sg

ESI Philippines Transformer Service Corp.
95 Lodlod Avenue, Brgv, Aya, San Jose,
Batangas,
Philippines

Email: Contact_sma@esiphilippines.com
Phone: +639171292226

(Service Provider)

Beverly Hills, H # 98/B (3rd Floor), Block-CESA, Gulshan Avenue, Dhaka 1212
Bangladesh

Phone: +880 1816 425232
Mail: sales@solarhive.com.sg

Jl. RungkutIndustri III/ 56, Surabaya 60293
Indonesia

Phone: +62 31 99847565
Mail: service_sma@bianadaya.com

SNE Vietnam

No.29, Lane 14,
Hamlet 1 Ta Thanh Oai Cummune
Thanh Tri district
Hanoi 10000
Viet Nam

Tel.: 84 931 123 000
Mail: sma-vietnam@infras.com

For PV Professionals: SMA Service Line Phone Numbers

Our expert teams will help you with technical questions. PV system operators are advised to first consult their installer.

SMA Service Line Checklist

International SMA Service Line

Our expert teams are available Monday to Friday from 9:00 a.m. to 4:00 p.m.

Headquarters

Niestetal

SMA Service Line

(international toll-free)

00800 SMA SERVICE (+800 762 7378423)

SMA Online Service Center

SMA South America SPA

Headquarters

Santiago de Chile

SMA Service Line

SMA Online Service Center

Residential/Commercial Service Phone Number

Tel.: +56 (2) 2820 2100
Fax: +56 (2) 2820 2199

Residential Commercial Service Email

SMA Australia Pty Ltd.

Headquarters

Sydney

SMA Service Line (toll free for Australia)

1800 SMA AUS (1800 762 287)

SMA Service Line (international)

SMA Online Service Center

SMA Benelux bv/srl

Our service partner is available Monday to Friday from 9:00 a.m. to 4:00 p.m.

Headquarters

Mechelen

SMA Service Line (BE)

SMA Service Line (NL)

SMA Online Service Center

SMA South America SPA

Headquarters

Brasil

SMA Service Line

SMA Online Service Center

Brazil Residential/Commercial Service Phone Number

Brazil Residential Commercial Service Email

SMA Service Partner Renovatio Solar

Service Line

SMA Online Service Center

SMA CANADA, INC.

Headquarters


Toronto

SMA Service Line

(toll free for Canada)

+1 877-MY-SMATech (+1 877-697-6283)

SMA Service Partner TERMS a.s.

Our service partner is available Monday to Friday from 8:00 a.m. to 4:00 p.m.

Service Line

SMA Online Service Center

SMA FRANCE S.A.S.

Our expert teams are available Monday to Friday from 8:00 a.m. to 4:00 p.m.

Headquarters

Lyon

SMA Service Line

SMA Online Service Center

SMA Solar Technology AG

Our expert teams are available Monday to Friday from 9:00 a.m. to 4:00 p.m.

Headquarters

Niestetal

Service Line

SMA Online Service Center

SMA Service Partner AKTOR FM.

Our service partner is available Monday to Friday from 9:00 a.m. to 5:00 p.m.

Service Line

SMA Online Service Center

SMA Solar India Pvt. Ltd.

Headquarters

Mumbai

SMA Service Line

SMA Online Service Center

SMA Italia S.r.l.

Our expert teams are available Monday to Friday from 9:00 a.m. to 5:00 p.m.

Headquarters

Milano

SMA Service Line

SMA Online Service Center

SMA JAPAN K.K

Headquarters


Tokyo

SMA Service Line

SMA Service Partner Al-Rowwad for Electrical Substations

Our service partner is available Sunday to Thursday from 8:30 a.m. to 5:30 p.m.

Service Line

SMA Technology Korea Co., Ltd.

Headquarters

Seoul

SMA Service Line

SMA Online Service Center

SMA Service Partner Exel Solar S.A.P.I. DE C.V.

Our service partner is available Monday to Friday from 09:00am – 19:00pm (MX Central Time)

Service Line
Residential and Commercial Service
 

SMA Service Partner OLC Energy Services (Pty) Ltd

Our service partner is available Monday to Friday from 9:00 a.m. to 5:00 p.m.

Service Line

SMA Service Partner TERMS a.s.

Our service partner is available Monday to Friday from 8:00 a.m. to 4:00 p.m.

Service Line

SMA Online Service Center

SMA Service Partner FF SOLAR ENERGIAS RENOVÁVEIS, LDA

Our service partner is available Monday to Friday from 9:00 am to 1:00 pm and 2:00 pm to 6:00 pm

Service Line

SMA Online Service Center

SMA Solar Technology South Africa Pty Ltd.

Our expert teams are available Monday to Friday from 8:00 a.m. to 5:00 p.m.

Headquarters

Cape Town

SMA Service Line

(ShareCall number / local rate for South Africa)

International

08600 SUNNY (08600 78669)

+27 (0)21 826 0699

SMA Online Service Center

SMA Ibérica Tecnología Solar, S.L.U.

Our expert teams are available Monday to Friday from 9:00 a.m. to 4:00 p.m.

Headquarters

Barcelona

SMA Service Line Iberica

SMA Online Service Center

SMA Solar (Thailand) Co., Ltd.

Headquarters

Bangkok

SMA Service Line

SMA Online Service Center

SMA Service Partner DEKOM Ltd. Şti.

Our service partner is available Monday to Friday from 9:00 a.m. to 4:00 p.m.

Service Line

SMA Online Service Center

SMA Middle East LLC

Our expert teams are available Sunday to Thursday from 8:30 a.m. to 4:30 p.m.

Headquarters

Abu Dhabi

SMA Service Line

SMA Online Service Center

SMA Solar UK Ltd.

Our expert teams are available Monday to Friday from 8:00 a.m. to 4:00 p.m.

Headquarters

Milton Keynes

SMA Service Line

SMA Online Service Center

SMA AMERICA, LLC

Headquarters

Rocklin, CA

Online Service Center:

SMA Service Line

(toll free for USA, Canada and Puerto Rico)

+1 877-MY-SMATech (+1 877-697-6283)

Residential and Commercial Service: