Q: Install and Commission a PV System

Manuals & Guides : All documents are available on the product pages or in the download area. Under “Downloads,” you’ll also find an archive with documents for all discontinued products. Installation & Commissioning : Use the SMA 360° App (Note: Not all SMA products are supported. For devices with older firmware versions, an update may be required.) Registration : Register the system in the Sunny Portal powered by ennexOS· Activate Warranty : Register SMA inverters and SMA battery storage systems in the Online Service Center .

Q: Troubleshooting

Use the Online Service Center : Filter information by error codes Ask the chatbot Create a service request including order number Contact the Service Line with your order number

Q: Repair & Spare Parts

Log in to the SMA Online Shop for PV professionals . Enter the serial number and error code in the search field. Receive a suggestion for the component likely to need replacement. Order the part with just a few clicks. Delivery within a few business days.

Q: Replace an Inverter

Replacement within factory warranty or extended warranty: Create a service request in the Online Service Center . A replacement device is usually shipped within 48 hours. You’ll receive a comparable device with the latest updates. Remaining warranty period transfers to the replacement device. For devices outside warranty, new devices are available in the SMA Online Shop for PV professionals .

Q: Buy SMA Products Online

In the SMA Online Shop for PV professionals , you can order: New devices in case of defects (for devices outside factory or extended warranty) Spare parts Accessories Refurbished SMA products All other products from our portfolio are available through SMA sales partners .

Question 1

Install and Commission a PV System

Accepted Answer

Manuals & Guides: All documents are available on the product pages or in the download area. Under “Downloads,” you’ll also find an archive with documents for all discontinued products.
Installation & Commissioning: Use the SMA 360° App (Note: Not all SMA products are supported. For devices with older firmware versions, an update may be required.)
Registration: Register the system in the Sunny Portal powered by ennexOS·
Activate Warranty: Register SMA inverters and SMA battery storage systems in the Online Service Center.

Question 2

Register Your PV System

Accepted Answer

Register your system in the Sunny Portalpowered by ennexOS
Register SMA products in the Online Service Center to activate and extend the factory warranty.

Question 3

Troubleshooting

Accepted Answer

Use the Online Service Center:

Filter information by error codes
Ask the chatbot
Create a service request including order number
Contact the Service Line with your order number

Question 4

Repair & Spare Parts

Accepted Answer

Log in to the SMA Online Shop for PV professionals.
Enter the serial number and error code in the search field.
Receive a suggestion for the component likely to need replacement.
Order the part with just a few clicks. Delivery within a few business days.

Question 5

Replace an Inverter

Accepted Answer

Replacement within factory warranty or extended warranty:

Create a service request in the Online Service Center.
A replacement device is usually shipped within 48 hours.
You’ll receive a comparable device with the latest updates.
Remaining warranty period transfers to the replacement device.

For devices outside warranty, new devices are available in the SMA Online Shop for PV professionals.

Question 6

Request Service Rebate

Accepted Answer

Planning or have already performed a warranty service?

Find documents and conditions here to apply for the service rebate.

Question 7

Buy SMA Products Online

Accepted Answer

In the SMA Online Shop for PV professionals, you can order:

New devices in case of defects (for devices outside factory or extended warranty)
Spare parts
Accessories
Refurbished SMA products

All other products from our portfolio are available through SMA sales partners.

Question 8

Plan a PV System

Accepted Answer

Use the SMA 360° App to capture customer data and location
Data is transferred directly to the planning software Sunny Design
Plan your PV system with Sunny Design

Question 9

SMA ID

Accepted Answer

The SMA ID is your access to all digital SMA applications:

To set up your SMA ID, go to Registration and Login
For help with questions or issues: SMA ID FAQs and Support

Question 10

Firmware Updates

Accepted Answer

First, check whether automatic firmware updates are enabled for your device.
Firmware updates are available on the respective product page and in the download area under the “New” tab.

Question 11

Request Product Key (PUK)

Accepted Answer

If passwords and/or product keys are no longer available, there are two types of product keys depending on the software version: PUK and PUK 2.0.
Guideline for creating PUK & PUK 2.0.
Guideline for creating PUK 2.0 from firmware version ≥ 4.xx.xx.R.

Question 12

Technical Documents & Downloads

Accepted Answer

Datasheets, declarations of conformity, manuals, and other documents can be found on the product page and in the download area.
Archive: The download area includes an archive with all essential documents for SMA products that are no longer available.

Question 13

Compatibility of SMA Devices

Accepted Answer

Download the SMA Compatibility Matrix to check which SMA components are compatible with each other.

Question 14

Compatibility with Third-Party Hardware

Accepted Answer

Via Sunny Home Manager 2.0, you can integrate smart plugs, household appliances (dishwashers, dryers, washing machines), charging stations, wallboxes, heat pumps, heating rods, and universal heating solutions. When integrating a new component:

Check communication interfaces (Modbus, EEBus, Speedwire/Webconnect).
Use the SMA Smart Home compatibility list for Sunns Home Manager 2.0 and keep firmware up to date.
For complex projects: Use the Online Service Center or contact a qualified partner

Question 15

Technical Integration of SMA Components

Accepted Answer

Check compatibility: Inverters, storage systems, and accessories must be technically compatible.
Perform firmware updates: Ensure all devices have the latest software version before integration.
Configure communication: Correctly set protocols such as Modbus, Speedwire, or CAN bus.
Activate monitoring: After integration, set up monitoring in Sunny Portal powered by ennexOS or via Sunny Home Manager 2.0.

Question 16

Sales Support

Accepted Answer

Information on SMA solutions and applications:
- For homes: SMA Home Energy Solution
- For businesses: SMA Commercial Energy Solution
Product details, brochures, and datasheets: Product pages & Download area.
Customer contacts and offers: Learn more about our https://www.sma-partner.de/.

Question 17

Training & Education

Accepted Answer

High-quality webinars & training: SMA Solar Academy.
E-learning & TechTip videos: Available anytime on the SMA YouTube Channel.
Video training for electrical professionals in the Online Service Center (registration required).

Support

Online Service Center

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