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SMA Smart Connected is a free and automatic fault monitoring service. Developed specially for SMA systems and system components, Smart Connected secures long-term investment and minimal downtime of the system. During service calls, we quickly identify the correct fault diagnosis. This allows installers to provide targeted customer service for the device, in turn saving valuable working time, cutting analysis costs and minimizing system downtime. SMA Smart Connected gives installers and system operators / owners round-the-clock peace of mind.
With the free use of SMA Smart Connected, you can ensure that the error events of your SMA inverters will be sent directly to the SMA Contact Center or to the installer.
All you have to do is activate SMA Smart Connected in your Sunny Portal. Instructions for activation can be found here:
Sunny Portal powered by ennexOSActivation of Sunny Portal powered by ennexOS
Sunny Portal ClassicActivation of Sunny Portal Classic
Offer efficient service and benefit from cost advantages
Benefits for installers
Separate, continuous monitoring no longer required
Proactive notification in the event of a fault
Reduced truck rolls thanks to fault diagnosis delivered in advance
Greater customer satisfaction thanks to quick and affordable service
Less logistical outlay thanks to automatic device replacement
Time saved can be utilized for customer acquisitions
Benefits for System operators / owners and investors
Benefit from a globally unique product service package and enjoy maximum system availability
Free, automatic fault monitoring gives you peace of mind and provides optimal support for installers
Product faults are identified quickly; fault diagnoses and potential solutions are supplied instantly
Rapid troubleshooting by your installer
Minimal system downtime thanks to automatic replacement
Integrated service for ease and comfort
Activation of SMA Smart Connected
When registering the system in Sunny Portal, the installer activates SMA Smart Connected and so starts automatic inverter monitoring by SMA.
If a device or component needs to be replaced, SMA will automatically ship the appropriate product after a fault has been diagnosed. Thanks to early notification, the system operator/owner and installer can quickly arrange an appointment for replacing the inverter or affected component as soon as possible.
Automatic inverter monitoring
SMA checks the product for operational anomalies automatically and around the clock. System operators/owners and installers alike benefit here from SMA’s many years of experience.
Once a fault has been diagnosed and analyzed, SMA informs the system operator/owner and installer immediately by email. This ensures that everyone involved is properly prepared for the troubleshooting process, guaranteeing minimum downtime and reducing the amount of work and costs.
Absolute ease and comfort
Thanks to SMA Smart Connected, extended periods of downtime that might otherwise go unnoticed are a thing of the past — a real win-win situation for system operators/owners and installers alike. Automatic, quick and professional.
Inverter with SMA Smart Connected
Sunny Tripower XFind out more
Sunny Tripower Smart EnergyFind out more
Sunny Boy 3.0–6.0Find out more
Sunny Boy 1.5-2.5Find out more
Sunny Boy 3.0-US–7.7-USFind out more
Sunny Boy Storage 3.7–6.0Find out more
Sunny Tripower 3.0–6.0Find out more
Sunny Tripower 8.0-10.0Find out more
Sunny Tripower CORE1Find out more
Sunny Tripower CORE2Find out more
Sunny Highpower PEAK3Find out more
Other system components
SMA EV Charger 7.4 / 22Find out more
Terms and conditions
The Smart Connected enabled Product must be connected to Sunny Portal.
Increase PV system performance
To the SMA Sunny Portal
Activate SMA Smart Connected now and ensure PV system performance