Premium monitoring service for reliable system performance

SMA Smart Connected

SMA Smart Connected is a free and automatic fault monitoring service. Developed specially for SMA systems and system components, Smart Connected secures long-term investment and minimal downtime of the system. During service calls, we quickly identify the correct fault diagnosis. This allows installers to provide targeted customer service for the device, in turn saving valuable working time, cutting analysis costs and minimizing system downtime. SMA Smart Connected gives installers and system operators / owners round-the-clock peace of mind.

With the free use of SMA Smart Connected, you can ensure that the error events of your SMA inverters will be sent directly to the SMA Contact Center or to the installer.

All you have to do is activate SMA Smart Connected in your Sunny Portal. Instructions for activation can be found here:

Sunny Portal powered by ennexOS  

Activation of Sunny Portal powered by ennexOS

Offer efficient service and benefit from cost advantages

Benefits for installers

  • Separate, continuous monitoring no longer required

  • Proactive notification in the event of a fault

  • Reduced truck rolls thanks to fault diagnosis delivered in advance

  • Greater customer satisfaction thanks to quick and affordable service

  • Less logistical outlay thanks to automatic device replacement

  • Time saved can be utilized for customer acquisitions

Benefits for System operators / owners and investors

Benefit from a globally unique product service package and enjoy maximum system availability

  • Free, automatic fault monitoring gives you peace of mind and provides optimal support for installers

  • Product faults are identified quickly; fault diagnoses and potential solutions are supplied instantly

  • Rapid troubleshooting by your installer

  • Minimal system downtime thanks to automatic replacement

Integrated service for ease and comfort

Activation of SMA Smart Connected

When registering the system in Sunny Portal, the installer activates SMA Smart Connected and so starts automatic inverter monitoring by SMA.

Replacement service

If a device or component needs to be replaced, SMA will automatically ship the appropriate product after a fault has been diagnosed. Thanks to early notification, the system operator/owner and installer can quickly arrange an appointment for replacing the inverter or affected component as soon as possible.

Automatic inverter monitoring

SMA checks the product for operational anomalies automatically and around the clock. System operators/owners and installers alike benefit here from SMA’s many years of experience.

Proactive communication

Once a fault has been diagnosed and analyzed, SMA informs the system operator/owner and installer immediately by email. This ensures that everyone involved is properly prepared for the troubleshooting process, guaranteeing minimum downtime and reducing the amount of work and costs.

Absolute ease and comfort

Thanks to SMA Smart Connected, extended periods of downtime that might otherwise go unnoticed are a thing of the past — a real win-win situation for system operators/owners and installers alike. Automatic, quick and professional.

Inverter with SMA Smart Connected

[Translate to English:] Sunny Tripower X

Sunny Tripower X

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SMA Sunny Tripower Smart Energy

Sunny Tripower Smart Energy

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Sunny Boy 3.0–6.0

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Sunny Boy 1.5-2.5

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Sunny Boy 3.0-US–7.7-US

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Sunny Boy Storage 3.7–6.0

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Sunny Tripower 3.0–6.0

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Sunny Tripower 8.0-10.0

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Sunny Tripower 15000TL–25000TL

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Sunny Tripower CORE1

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SMA Sunny Tripower CORE2

Sunny Tripower CORE2

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Sunny Highpower PEAK3

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Other system components

SMA EV Charger 7.4 / 22

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Terms and conditions

Activate SMA Smart Connected now and ensure PV system performance

Increase PV system performance

Activate SMA Smart Connected now and ensure PV system performance

To the SMA Sunny Portal