New Device in the Event of a Defect

We want to provide you with the best possible support should the need for a service action arise. Our “New Device in the Event of a Defect” offer enables SMA customers to choose a new device instead of a replacement device in the event of a defect. This allows installation companies and private system operators to benefit from the following advantages:

  • Fast delivery
  • Rapid restoration of system availability
  • SMA Limited factory warranty of up to 10 years
  • Future-proof device with the latest features
  • Attractive pricing (by offsetting the value of the defective device)

The offer of a new device in the event of a defect is only available for SMA products not covered by the SMA Limited Factory Warranty

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AI Generated

Requesting your new device is this simple:

Step 1

Open a Service request in the ➔ SMA Online Service Center.

To ensure the return is correctly assigned, be sure to provide the serial number of the defective device when creating the service request

Step 2

  • Simply register in the ➔ SMA Online Shop.
  • In the menu, select “Products ➔ Service devices ➔ New device in the in the event of a defect”.
  • All currently available inverter types are listed here.
  • Select the appropriate device.
  • Enter your nine-digit inquiry number in the “Service request” field during the ordering process.
  • Confirm your order.

Step 3

  • The new device will be shipped approximately 72 hours after we receive your order.
  • You will receive details regarding the collection of the defective device in the order confirmation.

Products Available for Replacement

Sunny Boy

Sunny Tripower

Other Products

AI Generated

Important:

  1. Ensure your selection is correct: Please check first, using ➔ Sunny Design, which inverter is best suited to the existing system.
  2. Complete information: You must enter your nine-digit inquiry number in the “Service Inquiry” field, otherwise we will not be able to process your request.
  3. Collection: The discounted price based on collection of the defective SMA product. SMA Service will issue the corresponding order for this within 30 calendar days. The defective material must be available to SMA during this period.

*All figures as of 2026/08. SMA reserves the right to make adjustments and updates. SMA assumes no responsibility whatsoever for incompatibilities and malfunctions in existing systems that occur in the existing system as a result of the new device. The installation company is fully responsible. Devices purchased directly via the SMA Online Shop are not valid for bonus/cashback.