Should a failure occur, we will keep downtimes as short as possible by replacing your device. Upon receiving the order, we normally send out the replacement device on the same day. Your customer will then receive a comparable device with all necessary updates.
If a device is replaced within the warranty period, the remaining warranty period is transferred to the replacement device. In any event, we provide a full one-year warranty on all replacement devices regardless of whether the original warranty is still valid.
Your device is no longer under warranty? We charge the following exchange fee for a replacement inverter
Notices: The device replacement service is available for all Sunny Boy, Sunny Mini Central and Sunny Tripower inverters. Please ensure that the replacement is only performed by a qualified electrician. You can also request the competent assistance of our service technicians.
After you have received the replacement device, please return the faulty device to us. On request, we can also collect the device from you/from your customer.
Please find more information about our SMA Sunny Central service concept here »
The service rebate is our remuneration for installers who replace inverters for us at customer’s site. The principle behind it is that you support us and we compensate you by paying a rebate for your services.
Our key requirement: It must be a warranty case.