Upon receiving the order, we normally send out the replacement device on the same day. You will receive a comparable device with all the necessary updates. If a device is replaced within the warranty period, the remaining warranty period carries over to the replacement device.
Please register in our Online Service Center and fill out the form. To support you quickly, all the necessary information are requested in the form.
Important information: As of December 1, 2014, all SMA replacement devices will be shipped without optional accessories. For installers it is important to know that they will now have to install all accessory components that were on the returned device onto the replacement inverter before return shipping. If you have any questions, please contact our Service Line.
Notices: The device replacement service is available for all Sunny Boy, Sunny Mini Central and Sunny Tripower inverters. Please ensure that the replacement is only performed by a qualified electrician. You can also request the competent assistance of our service technicians.
Instead of an SMA replacement device, you will receive an inverter from our latest product portfolio. This way, you will increase the efficiency and the return on your investment, while at the same time extending the warranty covering your equipment. Find out more here.
The service rebate is our remuneration for installers who replace inverters for us at customer’s site. The principle behind it is that you support us and we compensate you by paying a rebate for your services.
Our key requirement: It must be a warranty case.