Field Service Engineer & Service Line Agent - Madrid Area

Job description

We are currently looking for a Service Engineer. In this role, you are responsible to provide first-class field service as well as technical support to customers over the phone. For field service activities, your main area of action will be located in the center of Spain. Travel to other areas of Spain and abroad might be requested also. You can bring your commitment, willingness and experience to a very international and dynamic working environment.

Primary Duties / Responsibilities:

• Provides independent and specialized on-site commissioning, maintenance and repair of solar inverters according to service agreements with customers
• Answers incoming customer calls and processes technical customer queries and error messages using remote tools
• Trains our customers about basic operations and maintenance of SMA inverters including basic troubleshooting
• Provides detailed second level incident analysis
• Takes on a local and/or regional SMA expertise role upon demand

Qualifications & Requirements:

• A degree or educational training in the electro-technical field
• Experience in professional customer service and ideally in the installation, repair or maintenance of inverters or other installations in the field of power electronics
• Excellent communication skills and being able to interact with customers in a positive and professional manner
• Good independent work skills and highly organized with a can-do attitude
• Team player attitude even when working remotely
• Multi-tasking and problem-solving ability
• Knowledge in Industrial Communications
• Very good Spanish and English language skills

Job type:

• Full time
• Initial period of a fixed-term contract of one year
• Based on Madrid Area

Please send your CV to RRHH@sma-iberica.com

« zur Übersicht