Opens new dimensions for customer support

SMA Online Service Center: Fast, up-to-date, exclusive

Our Service Portal allows you to work with even greater speed and efficiency. From ordering a replacement device in just a few clicks to creating and displaying service tickets, the portal provides optimal support whenever service work is necessary. The portal allows you to have an eye on all important details, e. g. when the warranty of a device expires, to ensure a first-class customer service. With our troubleshooting system FAQ & Support we pass SMA expert knowledge directly on to you.

Please note: The SMA Online Service Center is available for our customers in Germany, Austria and Switzerland.

Exclusive functions

Hover over the icons to get more information.

Fast

Speed and expertise are essential when it comes to service work. You are able to provide your customers with even faster support.

  • Simplicity in replacement device ordering minimizes downtimes
  • Even faster processing of your contact request, as we are able to assign information immediately.

Up-to-Date

With completely current information, the Online Service Center enables you to provide your customers with the best possible support:

  • Overview of your customers’ data and SMA orders. Personal notes add the finishing touch to your structured overview
  • Inquiry Status and Details
  • Shipping notification for SMA replacement device enables you to plan your service assignments perfectly

Exclusive

Optimize your collaboration with us and build your expertise.
Your expertise:

  • Utilize the expert knowledge and added assistance available in the troubleshooting system, FAQ & Support.
  • Indicate your preferred appointment for the service call.
  • Proactive information for competent customer consultations, for example when a warranty expires.
  • Ordering an extended warranty is faster and easier